GYM MEMBERSHIP

MEMBERSHIP AGREEMENT AND TERMS OF USE FOR COMPLETE STRENGTH PERFORMANCE GYM

It is your responsibility to read and understand the terms and conditions outlined within your membership contract. 

1. ACCESS

1.1 Members have access to the facilities 24 hours a day from Monday through to Sunday. The facilities will be staffed at the discretion of management.

1.2 No member is permitted to bring a non-member, a member with an overdue account or children into the Club during any periods of unstaffed hours. 

1.3 Though such behaviour is strictly prohibited, any member who brings a non-member into the Club during unstaffed hours acknowledges that:

a.  The member accepts full responsibility and undertakes to assume full liability personally for any injury, loss or damage caused to the non-member and for any property damage and/or other damage caused by the non-member whether caused through the negligence of Complete Strength Performance Gym;

b.  A $200.00 non-compliance fee will be charged to the member’s nominated bank account or credit card and/or the membership may be cancelled at the discretion of management;

c.  Should the member re-offend, their membership will be terminated effective immediately with a $200.00 non-compliance fee charged to the member’s nominated bank account or credit card;

d.  The re-offending member will be prohibited from rejoining Complete Strength Performance Gym.

1.4 A person may be charged a non-compliance fee ($200) if they are found to have left any of the facility's roller doors open outside of staffed hours. Such a fee will be charged when a person opens a roller door and then leaves without closing it.

1.5 Any person under the age of 18 years old will need a parent or guardian to sign on their behalf.

1.6 No persons 16 years or younger are allowed to obtain a gym membership unless pre-determined with management with all conditions outlined in writing. 

2. FINANCIAL:

2.1 If a member has an overdue account, access will be denied.  In order to gain access, the member must contact Complete Strength Performance Gym and arrange for the outstanding to be paid in full.

2.2 Member must pay all membership amounts due, and agree that failure to pay in accordance to this clause may result in:

               (a) Charge of a dishonour fee of $15 for each debit attempt; and

               (b) Where it applies, pay any collection and legal costs and expenses incurred in collecting overdue accounts.

2.3 It is at the discretion of Complete Strength Performance Gym to prohibit any member with a history of overdue payments from rejoining Complete Strength Performance Gym.

2.4 Members must notify Complete Strength Performance of any update in contact and payment details via email to manager@cstrength.com, as soon as they become known.

3. CANCELLATION:

3.1  Cancellations for a person on a no lock-in contract must be given in writing and require the member to give a period of 30 days’ notice or the length of time necessary to complete two final direct debit payments.

3.2 All overdue payments must be paid before cancellation can be processed.

3.3 Members who wish to cancel are required to sign a cancellation form, this must be done in person during the facility's staffed hours. Members who cannot fulfil the requirement of doing so in person due to medical reasons or because they have moved away from the area must provide a medical certificate or proof of new address. Those who have a valid aforementioned reason (medical or have moved away) may request a cancellation form via email.

3.4 All gym memberships require a 12-week minimum commitment period for all new and past members. Cancellations can NOT be processed until the minimum commitment period has ended.

3.5 Fixed term memberships are outlined and apply to memberships options. Members on a fixed term contract are required to fulfil the term length. If you wish to cancel before the end of the fixed term, you will be charged a non-compliance fee ($200). 

3.6 All fixed term contracts will end at the completion of the term. To continue on with the same fixed term, or change to another membership option, it is your responsibility to email manager@cstrength.com to inform Complete Strength. This must be done before the end of your term or you will incur a new joining fee ($99). Please make sure you are aware of your fixed term end date.

3.6 Under no circumstances will paid in full (PIF) membership payments be refunded.

4. SUSPENSION

4.1 Members can place their membership on hold for a period of up to 8 weeks, in a 12-month calendar period. Note that suspensions can only be taken in fortnightly periods, in accordance with direct debit payments. For periods exceeding 8 weeks a $5 per week maintenance fee will apply, unless in medical circumstances in which a medical certificate may be required.

4.2 Suspensions must be given in writing to manager@cstrength.com. If a member wishes to cancel after a suspension, they are still required to give a written 30 days and complete two final direct debit payments in accordance with the cancellation policy. 

4.3 The onus remains on the member to keep track of the date in which their payment is set to resume. Complete Strength Performance Gym does not take responsibility for any payments taken out after this date.

5. VIDEO SURVEILLANCE:

5.1 For security purposes, Complete Strength Performance Gym uses video surveillance to monitor the facilities on a 24-hour basis.  By signing this agreement, you agree that by accessing the facility you will be subject to video surveillance and recording. 

5.2 Video surveillance is limited to the floor area only and is not within the walls of the bathrooms or change rooms.

6. PANIC ALARMS:

6.1 Panic Alarm(s) have been installed for your safety. 

6.2 Panic alarms are monitored by an outside contractor and are to be used in an emergency ONLY.  When activated, the alarm will contact all Emergency services (Police, Ambulance, and Fire). 

6.3 If the alarm is activated when there is no emergency or a reasonable risk of emergency then this person will be responsible for payment of any fines that may be issued from an Emergency service(s).

6.4 A deliberate false alarm will incur a $100.00 non-compliance fee.

7. FOB SYSTEM:

7.1 Members are always required to fob in when entering the facilities. A member who has not brought their fob along with them is required to ring the doorbell and check in at reception.

7.2 Lost or stolen fobs are to be reported to Complete Strength Performance Gym immediately upon the member becoming aware the fob has been lost/stolen.  Replacement fobs will be available for purchase at reception for $20.

8. PROHIBITED ITEMS AND ACTIVITIES:

8.1 No Alcohol, Drugs, or Smoking: - You cannot engage in any activity at Complete Strength Performance Gym while under the influence of illegal drugs or alcohol.  Complete Strength performance Gym does not permit smoking, alcohol, or illegal drugs, including steroids, in the facility.

8.2 No Weapons: - No weapons of any kind are permitted in Complete Strength Performance Gym.

8.3 Personal Training: - No member may train another member for compensation.  If Complete Strength Performance Gym determines that such training occurs, the trainer and/or trainee may lose their membership.

8.4 No Solicitation: - Any solicitation within Complete Strength Performance Gym is absolutely forbidden. This includes, for example: solicitation for profit, political purposes or any other reason; use of petitions; distributing or posting leaflets, notices or advertising in the Club; or leaving multiple copies of leaflets or other papers in any club.

8.5 Damage or Carelessness with Complete Strength Performance Gym Property: - Damage or theft to property may be reported to the police.  The cost of replacing or fixing such property will be payable by the person.

8.6 All persons are prohibited from entering the office outside of staffed hours, these hours will be set at the discretion of management. Any person responsible for entering the office and setting off any alarms outside of these hours will be liable for any costs incurred as a result of damage or stolen personal property or documents. Persons will incur a $50 non-compliance fee. If personal property or documents in the office have been taken, the matter and details will be forwarded to Police.

8.7 Under no circumstances will Complete Strength Performance Gym tolerate any behaviour that it deems to be bullying or harassing in nature.  Anyone who is found to be participating in such behaviour will have their membership terminated effective immediately.

9. VIOLATION OF POLICIES OR RULES:

9.1 If any of the Policies or Rules are violated then Complete Strength Performance Gym, in its sole discretion, may charge a non-compliance fee and/or suspend or terminate that person’s membership.

10. RISK

10.1 I accept that with any physical activities provided by Complete Strength, there is a risk of both major or minor accidents, illness., sickness, injury, or death occurring. I acknowledge that I use the facility and all its equipment, classes, and programs at my own risk.

10.2 I acknowledge that the Business and Managers are not responsible for my personal property and will not be liable for loss or damage to my property.

10.3 When you sign this Agreement and each time you use the Facilities and Services; you must ensure you are in good physical condition and know of no medical or other reason why you should not exercise. If unsure, you should not use the Facilities and Services until you have sought appropriate medical guidance and been given the go-ahead. You agree to give us all relevant personal health and fitness information both before and during any exercise program or other activity.

10.4 Members also agree to complete our Pre-Exercise Questionnaire. In some cases, the responses you give will require that you get medical guidance before exercising. You acknowledge that pre-exercise or other screening is no substitute for medical advice and does not guarantee against injury or death. You promise that the information you give us will be true and accurate and not misleading in any way.

10.5 Members must not use the Facilities and Services if you are suffering from any illness, disease, injury or other condition that could be a risk to your health or safety or that of other Members and others.

16. INDEMNITY

16.1 I hereby identify and release the business, employees, agents, and contractors from any claims arising by reason of me suffering disease, illness, sickness, injury, deterioration of health worsened by physical exercise or which could result in deterioration of health if physical exercise is undertaken.